Success in financial services requires you to organise people, systems and money efficiently.
Indeed, doing this well is often the difference between success and failure. But too often the planning of systems, and the efficient use of people and financial calculations occur separately. With small margins and expensive staff costs in an increasingly competitive market, simple 'spreadsheet planning' is no longer sufficiently sophisticated.
Paragon has developed models with customers to integrate financial services’ sales and marketing plans including incomes and resource requirements across their organisations. This has enabled them, for the first time, to understand how operations are linked to revenue and what actions must be taken to maintain targets under different market conditions.
We have also modelled customer service and back office processing operations to increase efficiency and lower cost. Our customers can plan how to maintain service levels whilst responding to demand variations, understand how many staff need multi-skilling and how to minimise the use of expensive temporary staff.
Our models provide familiar interfaces - through Excel, for example - for you to work with. They increase the sophistication and effectiveness of planning and operations whilst simplifying the planning process.
case studies
Nat West
Nat West operates a cheque clearing system on behalf of other UK clearing banks
Commissioned to produce a highly flexible model of the clearing process, examining a variety of operating ideas and analysing the effect on overall process performance
A FTSE 100-listed financial services group
Offers a broad portfolio of insurance, pension and investment products and services
A model to set and achieve sales and marketing revenue targets in order to meet investors' expectations at the same time as reconcile top-down targets with the necessary bottom-up planning.
Providers of merchant payment processing services
Supplies variety of outsourced in-bound contact centre,data processing and customer support services
A simulation model to help analyse and optimise the operation of the EFT process service centre.
people say
"Nat West was able to minimise both the disruption and the costs of the migration programme by examining various smarter scheduling options."
